Quality Management
It is the policy of ELWIN Crew Management Inc., to provide its Principals with ship manning quality services in order to meet the customer’s expectation and requirements. We shall exercise our individual responsibility for quality in all our activities and strive for continuous improvement in the level of services provided.
Our top Management sets the purpose of our system and pushes for its optimization. Quality Department is in direct and continual contact with the top Management to discuss concerns, analyze facts and KPIs, determine and plan improvements and implement new processes or enhance the existing ones.
This passion for improvement and innovation is disseminated towards our employees globally through constant training and contact, the implementation of a no-blame culture, and the use of our ERP cloud ecosystem, which is continuously upgraded to facilitate users and minimize operational errors.
Our strive for excellence through our customer-centric philosophy towards every single Client separately is succeeded through our regular personal contact and the use of our ever-evolving client-specific ERP Interface.
The SaaS Intranet allows access to documents and records, quality control tools, and operations in a simplified, customizable, transparent, and controlled environment.
Last but not least, this drive is also extended to our Seafarers, where through their specific SaaS Interface, they can receive in an automated, controllable and traceable manner all necessary guidance and instructions during their recruitment procedure.
Our Quality
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Quality Philosophy
Our Organization's Quality Philosophy is simple and yet challenging; strive for perpetual improvement in all aspects.
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Quality System
We develop and test Key Performance Indicators for our entire organization, not to judge or blame, but to have metrics to identify areas of concern and assess them quantitatively.
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Digital Integration
Our very perplexed operations propel our industry to demand professionals from various cultures, backgrounds, mindsets, and time zones.
